Service Advisor

We are recruiting on behalf of our client, a reputable franchised car dealership in Croydon, for the position of Service Advisor. This is an excellent opportunity for a skilled and driven Service Advisor to join a professional team committed to delivering outstanding customer service and achieving dealership targets.

Benefits:

• Competitive basic salary of £32,000 per annum
• Uncapped earning potential with OTE up to £40,000 annually
• Up to £8,000 in uncapped upselling bonuses per year
• Quarterly CSI bonuses of £400
• 28 days holiday, including bank holidays
• Additional overtime paid at 1.5x rate
• Monday to Friday working hours (8am – 6pm)
• Opportunity to develop within a growing team with potential for career progression

Duties:

• Deliver exceptional customer service with professional engagement
• Manage service bookings, repairs, and workshop workflow efficiently
• Upsell relevant services and products to maximise workshop profitability
• Accurately update e-job cards using dealership management systems such as CDK, Kerridge, or 1 Link
• Maintain high levels of customer satisfaction and ensure timely communication with workshop and parts departments
• Handle approximately 25 to 30 customer interactions per day
• Ensure compliance with dealership procedures and targets
• Contribute to a positive team environment and support dealership goals

Requirements:

• Previous experience as a Service Advisor or Senior Service Advisor within a franchised dealership
• Proven ability to upsell and exceed sales targets
• Strong organisational and communication skills
• Proficiency in using dealership management software such as CDK, Kerridge, or 1 Link
• Punctuality and a professional attitude are essential
• Client-focused approach with excellent customer engagement skills
• Motivated, proactive, and able to work effectively within a team environment

Our client is seeking a committed individual who is ready to make an immediate impact as a Service Advisor. Existing staff highlight the importance of punctuality, customer engagement, and a proactive approach in this role.

Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.